Customers can cancel their order at anytime prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
Shipping times displayed on Home Fitness Code refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond Home Fitness Code control once it leaves our facilities we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Home Fitness Code cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.
There may be occasions when Home Fitness Code confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, Home Fitness Code will contact customers and offer to cancel the order and refund purchase prices in full.
We try to make the delivery process as simple as possible and we can send your order either to your home or to your workplace. We use Yodel, DHL, Parcelforce, Hermes, XDP, and Tuffnells for the delivery of packages.
All orders reported as "delivered" by shipping companies are considered delivered. Home Fitness Code cannot be made liable of non-delivery in this case. Any order that does not have shipping guarantee will not be the responsibility of Home Fitness Code and the customer takes full liability for their package during the shipping process.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for a refund. Returns will take approximately 5 to 7 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, the credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
The prices depicted on the Sites are subject to change at any time without notice.
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Although Home Fitness Code will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.
Unacceptable behavior directed towards Customer Service staff or Home Fitness Code may, for example, include any of the following:
For such behavior, complainants may be advised and formally notified of the following:
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License and Site Access
Home Fitness Code grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from Home Fitness Code.