Order Cancellations

We support order cancellation within 24 hours after payment. To cancel your order, please get in touch with us via support@homefitnesscode.com before the order is dispatched, we will cancel it for you. Your full refund will be processed and a credit will automatically be applied to the original method of payment within 2-4 business days.

30-Day Refund Agreement

We offer a 30-day refund agreement (Counted from the date the goods are signed for). You are entitled to a refund of your HomeFitnessCode product, as long as the product is in a new and/or resellable condition with all the packaging and tags intact. The refund policy applies to products purchased directly from the Home Fitness Code website.

We are unable to process a refund for the following Products:

* Products that are deemed to be damaged on purpose/unmaintained/not returned in a resellable condition.
* Products subject to normal wear and tear.
* There is no proof of purchase.
* Beyond the 30 days expires (Counted from the date the goods are signed for).

How to Apply for a Refund

Contact us at support@homefitnesscode.com to request a return. Please state your name, order number, and reason(s) for return. We will send you the information required once your return request has been accepted. For more information about how to return, you can look through our Returns & Exchanges. After receiving your return(s), we will process the refund as soon as possible.

Refund Process

All returns will be inspected upon arrival by us. If found the item arrives back damaged due to the customer's poorly boxing/packing your returned item, this will affect your refund amount. Severely damaged goods arriving back to us due to poor customer boxing/packaging may even result in getting no refund at all.

Please note that the return process involves several stages, so please be patient in awaiting your refund. Generally following the date of arrival at our warehouse, this process is approximately 5 to 7 business days to receive a return, inspect, re-stock, issue refund to the original form of payment. Purchases made with credit cards and PayPal are issued back through the same method of payment. Refunds through credit cards and PayPal usually take up to 7 days but could vary by merchant or banking institution.

NOTE:
For items that arrive damaged or are defective, YOU SHOULD provide video/photos to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this will affect your refund amount and the customer is solely responsible for shipping it back.

If the return request for a damaged/defective item can be fixed with simple parts and support, we will provide the option of free replacement part(s) and advice on how to repair your item if the customer finds that to be the easier solution so you don't have to fuss with shipping a large bulky item back.

Waste electrical and electronic equipment？

Each EU Member State now has a legal obligation to minimise the disposal of WEEE in landfill sites.

The broad aim of the WEEE regulations is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life.

We all have a responsibility to contributing to the reuse, recycling and other forms of recovery of WEEE under these Regulations.

Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in the electrical goods can cause soil and water contamination which can lead to negative effects on human health and the environment.
Electrical and Electronic Equipment that was made after 13th August 2005 should display the crossed-out wheelie bin symbol on the packaging or product. The purpose of the symbol is to encourage householders to dispose of their WEEE separately from household waste.

As a distributor we are committed to reducing the amount of WEEE that goes in to land fill. HomeFitnessCode LTD has joined the Distributor Take-back Scheme (DTS) which means that we have contributed to a central fund to help improve local recycling centres.
For more information please visit https://www.recycle-more.co.uk/bank-locator

HomeFitnessCode DTS Distributor Certificate: https://bit.ly/3EfIKnw

Return address:
Unit A7/A8 Severn Road,Treforest Industrial Estate, Pontypridd, CF37 5SQ, United Kingdom